Services

 

Characteristics:

  • Requested by manager, tailored to a specific incident
  • Specific people attend – mostly involved and affected by incident
  • 60-120 duration depending on the incident and the size of the team
  • Usually takes place within the first 10 days of the incident

Role of the facilitator:

  • To set the scene and framework of the sessions
  • To encourage people to share what was their role, before, during and after the event
  • To identify and summarise similarities and differences in people responses
  • To normalise feelings and thoughts
  • To identify people who may be struggling more and need extra support

The Transformative Model of Conflict: When individuals are experiencing stressful situations, what tends to happen is they are more likely to react when faced with conflict. We facilitate conversations where we can help people to learn more responsive and less reactive ways of managing difficult conversations, thus reducing stress levels in these difficult moments whilst maintaining their ‘best self’ in challenging situations. Operating from, what we call, an established moral grounding, from which they are less likely to have regrets later on.
The central question is ‘who needs to talk with who? And about what?’
Facilitated conversations are set up to enable the parties involved to get a clearer idea and more confident about the way forward, which will lead to greater understanding of the issues within the team/group and the perspectives of others. Transformative Dialogue give people the opportunity to have a different type of conversations about their relational difficulties and can enable teams, groups and individuals to
• Gain a better understanding of the difficulties and perspectives of others
• Get greater clarity about the situation and their feelings about it
• Feel stronger and clearer in what they need to do to improve the situation
• Gain confidence to make decisions and choices about how to improve relationships in the team/group and between individuals

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